Your company transmits payment and remittance information to your bank, which then originates the ACH entries to transfer the payment and remittance information through the ACH network to the bank used by the NC CSCC to collect the funds. Once received, the bank deposits the funds and provides the remittance information (EDI) associated with those payments to the NC CSCC for posting.

Electronic payments are cheaper, safer, and faster than sending paper checks. Your company will save time and money, and the child support payment will reach the custodial parent faster.

Federal regulations do not require employers to send payments electronically, but several states and territories have passed legislation requiring employers of a certain size or sending a certain number of payments to remit electronically. Currently, North Carolina does not require employers to remit payments electronically.

EFT/ EDI transactions must be transmitted in CCD+ or CTX format using the DED (Deduction) Child Support Addendum Record.

First, you may need to contact your financial institution if you don’t currently have software that will support a CCD+ or CTX payment format. Secondly, you will need to submit identifying information (to the NC CSCC) for each employee for whom you are withholding child support. The information will be reconciled against the State’s child support computer system. Finally you will need to conduct a prenote.

That depends upon you and your financial institution. Once the identifying information is reconciled, and your prenote is successfully received at the NC CSCC, you can begin remitting your withholdings electronically.

The amount of child support to be paid is based upon the NC Child Support Guidelines . These guidelines are used to calculate child support orders based on the ability of parents to pay and the needs of the children. The amount of child support is calculated using the worksheets contained in the guidelines.

An information packet can be downloaded at www.ncchildsupport.com or you can contact us at 877-280-3675 and we will mail you a packet.

If the wrong amount is withheld from an employee’s paycheck (or the employee’s pay was incorrectly calculated), your company should contact the child support office that handles the case. Can I transmit a debit transaction (reversal) if there is a mistake? No, the NC CSCC does not allow debit transactions.

No, the NC CSCC does not allow debit transactions.

10 business days are required to validate bank account information before you can begin transmitting child support withholdings electronically. You should continue to remit a check for your employees’ child support withholdings during this 10-business day period. You will be notified if the prenote is unsuccessful, at which point you must continue to remit a check until your bank account information has been successfully verified.

NC Child Support Centralized Collections
P. O. Box 90311
Raleigh, NC 27675-0311
Telephone: 877-280-3675
Fax: 919-787-6055