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FAQs - Employers
Please select a question below.
How will I know when I must withhold child support from an employee's income?
How do I get an MPI number or docket number for an employee's case?
What kinds of income are subject to withholding?
After I receive the notice, how soon must I begin to withhold child support from the employee?
How often must I send child support payments to the NC Centralized Collections operation?
May employers charge a fee for withholding and processing the child support payments?
Where do I send the support I withhold?
If I receive an income withholding order/notice from a child support agency in another state, must I send payments directly to the other state?
What should I do if an employee has multiple child support income withholding notices?
I have several employees each with income withholding notices. May I combine all of their child support in one check?
What if the employee quits or is terminated?
When can I stop withholding?
What should I do when medical coverage is attached to an income withholding notice?
What is EFT/ EDI?
What is the ACH?
How does EFT/ EDI work?
What are the benefits/ cost savings of sending child support payments electronically?
Are employers required to send child support payments electronically?
What payment formats does the NC CSCC accept?
What do I need to do in order to set up EFT/ EDI?
How long does it take to set up EFT/ EDI?
What format should I use to submit my employees’ information for reconciliation purposes?
Do you have anything you can send me regarding the EFT/ EDI process?
What should I do if the wrong amount is withheld from an employee’s paycheck ?
Can I transmit a debit transaction (reversal) if there is a mistake?
I recently arranged for a prenote transmission, when can I stop mailing in checks?
Whom should I contact regarding the EFT/ EDI process?
NCDHHS
The largest agency in the state government responsible for ensuring the health, safety, and well being of all North Carolinians.
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NC E-Child Support
Find complete child support information and the ability to conduct transactions for parents, employers, and child support staff.
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Guilford County Main Page
The county website mainpage with the latest news and information, FAQs, and links to online services.
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Guilford County Child Support Enforcement
