Guilford County, North Carolina | Child Support Enforcement

High Point Office Call Survey



1.	Please provide the date of your call.
	mm/dd/yy

2.	My call was answered in a timely manner.


3.	The customer service representative provided his/her name.
	Yes No

4.	The customer service representative seemed knowledgeable and attempted to assist me with my questions or concerns.


5.	The customer service representative successfully assisted me with my questions or concerns without involving assistance of someone else.


6.	If a return call from your agent was necessary or requested by you, how long was it before your call was returned?
	same day within 24 hours within 48 hours never not appliclable other (specify)

7.	The appropriate action will be taken on my case.


8.	I am satisfied with the service I received from the customer service representative.



	If your call was transferred to an agent, please answer the following:

A.	My agent was courteous and helpful.


B.	The agent seemed knowledgeable and provided me with the information I needed.


C.	The agent resolved any questions or concerns I had about my case.


D.	The appropriate action will be taken on my case.


E.	I am satisfied with the service I received.


	Overall, the quality of service I received during my call was:


	Comments and Suggestions:


	May we contact you in regard to this survey?
	Yes No

	If so please provide your name and daytime phone number.
	Name: Phone Number:

NCDHHS

The largest agency in the state government responsible for ensuring the health, safety, and well being of all North Carolinians.
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NC E-Child Support

Find complete child support information and the ability to conduct transactions for parents, employers, and child support staff.
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Guilford County Main Page

The county website mainpage with the latest news and information, FAQs, and links to online services.
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Guilford County Child Support Enforcement