||High Point: 641-7771
The Food and Nutrition program is a federal food assistance program that helps low income families or individuals to buy food. Eligible households receive monthly benefits to purchase food.
As Food Assistance team members, we are committed to respectfully serve our customers, our co-workers, and our communities. We will produce accurate and timely food assistance benefits and provide excellent customer service to those we serve. As we move forward, we will remember we are part of the entire D.S.S. team. Our role is to help those in need and to make a difference in the lives of others.
It is important for us to be positive, friendly, supportive, respectful and appreciated. It is important to continue learning, maximize resources, communicate clearly and hold each other accountable. We are motivated by the power of teamwork, the possibility of advancement and recognition, the positive effects of smiling faces, and people helping people. As food assistance team members, we are committed to this vision and this mission.
I am here to apply for help in purchasing food. What do I need to do?
Please take a number and wait to be called. A Customer Care professional will place you on a list to be seen by an Intake caseworker/social worker.
Do I have to come to DSS to apply for service in person?
We prefer that you come in to apply; however, we can mail, fax or e-mail an application to you.
Can I make an appointment to speak with a Customer Care professional or do I have to come in to apply?
You may request an appointment, however, our agency must first receive a signed application in person, by mail, e-mail or fax.
What is the contact number that I need to call?
In Greensboro, the number is (336) 641-3000
In High Point, the number is (336) 641-7771
What are your hours of operation?
Monday-Friday 8:00 a.m.-5:00 p.m.
How can I find out if I’m eligible for food and nutrition services?
Applicants must meet the following eligibility criteria:
•Authorized Representatives (if applying on behalf of someone else)
•Citizenship/ Immigration Status
•Social Security Enumeration
•Cooperation with Quality Control
•Controlled Substance Felons
What documents do I need to bring with me to apply for service?
You are not required to bring any documents with you in order to apply; however, in order to process your application, bringing the following items may be required depending on which service you are applying for:
•Valid Picture ID
•Social Security Cards for all applicants
•Pay Stubs for month prior to month of application
•Proof of Guilford County Residency
What is the expected wait time to apply in person?
The average agency wait time to apply/reapply for a program is 2-3 hours. A receptionist will be able to notify you of your place on the list, but they will not be able to give you an exact wait time.
Can I apply on-line for service?
Yes. Food Stamp applications can be completed via the internet by going to http://info.dhhs.state.nc.us/olm/forms/. Click on the Division of Social Services and scroll down to interactive application form number 8207-ia.
If I applied on-line, what documents do I need to supply?
Only the application and Identification.
When will I be contacted if I apply on-line?
Within 5 days from the date the application is received in our agency.
How will I know that my application/information has been received if I apply on line?
You will receive a telephone call from a member of the Application Processing Team within 48 business hours of the agency receiving your application Therefore, it is very important that your contact information is accurate.
Who do I mail my information to if I apply on-line?
Please mail your information to 1203 Maple Street, Greensboro, N.C., 27405 or if you reside in High Point, N.C., your application should be mailed to 300 S. Centennial Street, High Point, N.C., 27261.
If I qualify for services, what is the expected time frame from submitting my application to receiving services?
If you qualify for expedited services, you should have access to your benefits within 7 days from the date you apply. Expedited services includes those households with gross income of less than $150.00 for the month of application or those with expenses that exceed income for the month of application. For those that do not qualify for expedited services, you should have access to your benefits 30 days from your date of application if approved. You will receive a computer generated Notice of Eligibility, Denial or Pending Status for further information on the action taken on your application.
If I have a pending case and need to provide additional information, do I have to wait in the reception line to see someone in your office?
No, you do not have to wait. You may check in with the receptionist located behind the information desk and advise her/him that you need to see your case worker or if you are just dropping off information, you may use the agency drop box located in our lobby outside of the waiting area. Place your information in one of the available BLUE envelopes, seal with tape and date stamp the envelope with the date stamp provided.
Do I have to stand in line if I have to speak with my caseworker or social worker regarding an ACTIVE or PENDING case?
No, please do NOT take a number. The receptionist located behind the INFORMATION DESK will notify your case worker that you are in the agency and they will come out and speak with you.
What happens if I miss a deadline my social worker has given me to provide additional information?
Please call your caseworker and reschedule. Please note that you may have to start the process over.
If I come in to apply but have to leave before I am able to see a social worker, do I have to stand in line and start the process over or would I be able to make an appointment?
You do not have to start the process over as long as an application is signed the same date that you come in. Additionally, you can make an appointment prior to leaving by notifying someone at the reception desk that this is your request. However, please note that when you have an appointment, we may not be finished with the customers that were ahead of you on the day of your appointment so you still may still experience some wait time.
What is the number to call if I have questions about my Food Stamp balance, PIN and/or EBT card?
You may access the EBT Customer Service Line at (888) 622-7328. This number is staffed 24 hours a day, 7 days a week for your convenience.