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Archive for November, 2010
Monday, November 1st, 2010

Business excellence is “being all you can be” within your organization. Those who advance to the level of business excellence generally exhibit good character, and they do more than their job description says they are supposed to. Pursuing excellence should not be confused with simply finishing a job or task.

When we are conducting long-range planning, we sometimes plan backwards (determine the end result we want, and then work backwards to achieve it). But you do not achieve excellence by backwards planning. Excellence starts with workers of good character who are committed to helping the organization move forward and prosper.

Character develops over time. Many think that much of a person’s character is formed early in life, however some researchers argue that we do not know exactly how much or how early character develops.  Either way, it is safe to claim that character does not change quickly. A person’s observable behavior is an indication of their character. This behavior can be strong or weak, good or bad. A person with strong character shows drive, energy, determination, self-discipline, and willpower. They see what they want and go after it. They attract wholesome followers. On the other hand, a person without strong character may show none of these traits. They generally do not know what they want. Their traits are frequently disorganized, they vacillate, and can be very inconsistent. They generally find it harder to attract followers.

A strong person can be good or bad (a gang leader is an example of a strong person with a bad character, while an outstanding community leader is one with good strong characteristics). An organization needs workers with both strong and good characteristics, people who will commit to the company’s future and show that they can add value.